Program Topics

Through discussion, group exercises, role playing and the use of comprehensive participant manuals, your managers will learn and practice specific tactics to apply in significant on-the-job interactions. The enthusiastic adoption of the teaching philosophy, "If you can keep them laughing, you can keep them learning," makes this a highly educational and entertaining experience. Selected topics:

Balance Employee and Employer Rights

• Concerns about job security, responding to

• Generalized disparaging comments, how to address

• Personality and attitude problems, how to handle

• Discriminatory comments, disassociating yourself from

Minimize The Risks of Day-To-Day Management

• Employee complaints, proper responses to

• Problematic job interview situations, how to handle

• Erratic performance, how to address

• Disabilities, responding to a request for an accommodation

Maximize The Effectiveness of Your Policies

• Open discrimination charges, responding to a request to discuss

• Sexual harassment complaint, proper initial response to

• Substance abuse, confrontation in obvious impairment situations

• Violence, responding to threats of

Key Concepts for Staying Free of Legal Challenges

• Serious misconduct, proper initial response

• Previously unaddressed misbehavior, how to address

• Corrective action meetings, how to prepare for and conduct

• Discharge meetings, how to prepare for and conduct

Eliminate Your Personal Liability

• Potential sexual harassment, proper reaction to

• Serious off-the-job misconduct, how to respond to

• Reference checks, how to handle

• Disclosure of Medical Conditions, How to React to