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Program Topics
Through discussion, group exercises and role playing, your managers will learn and practice specific tactics to apply in significant on-the-job interactions. The enthusiastic adoption of the teaching philosophy, "If you can keep them laughing, you can keep them learning," makes this a highly educational
and entertaining experience. Selected topics:
Balance Employee and Employer Rights
- Concerns about job security, responding to
- Generalized disparaging comments, how to address
- Personality and attitude problems, how to handle
- Discriminatory comments, disassociating yourself from
Minimize The Risks of Day-To-Day Management
- Employee complaints, proper responses to
- Problematic job interview situations, how to handle
- Erratic performance, how to address
- Disabilities, responding to a request for an accommodation
Maximize The Effectiveness of Your Policies
- Open discrimination charges, responding to a
request to discuss
- Sexual harassment complaint, proper initial
response to
- Substance abuse, confrontation in obvious
impairment situations
- Violence, responding to threats of
Key Concepts for Staying Free of Legal Challenges
- Serious misconduct, proper initial response
- Previously unaddressed misbehavior, how to address
- Corrective action meetings, how to prepare for and
conduct
- Discharge meetings, how to prepare for and conduct
Eliminate Your Personal Liability
- Potential sexual harassment situations, proper
reaction to
- Serious off-the-job misconduct, how to respond to
- Reference checks, how to handle
- AIDS/HIV, responding to a disclosure of infection
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